We aim to make Moving Day as easy as possible!

Don’t worry about having to go anywhere to pick up your keys- they are waiting in a lockbox on your brand new front door!

Please note: your new home could still be part of an active construction site.

As your health and safety is of the utmost importance to us, please remember to avoid areas of the community still under construction and abide by any construction notices. Please communicate any concerns or questions during your move in day to your Customer Concierge.

Your Customer Concierge, has been walking you through your Customer Journey.

Once you have closed and moved into your new home, our Owner Care team will take over and be available to you to discuss warranty coverage, any outstanding items in your home, or assist you with settling into your new home.

Owner Care Homeowner Resources

Once you move in, we want to make sure you’re loving your new home!

After 30 days in your new home, an Owner Care Specialist will schedule a visit with you to answer any questions and address any concerns you may have.

There are countless Tarion resources available for new homeowners, covering topics from home maintenance to warranty coverage.

For over 40 years, Tarion has provided new home warranty protection to more than two million Ontario homes, and administers the Ontario New Home Warranties Plan Act.

Visit our Owner Care Page to learn more about preparing for your new home, emergency service contacts, seasonal maintenance, and additional Tarion homeowner resources.

Warranty Coverage Outline

Items/Deficiencies Not Covered by Tarion

For more information regarding your warranties and submitting a claim, please feel free to reach out to your Owner Care Specialist.