Helping You Feel At Home


Welcome to the Phelps Family

Congratulations on the purchase of your new home!


Thank you for investing your trust in Phelps Homes to construct the home of your dreams. We know that buying a new home is one of life’s most emotional and greatest financial purchases. It is something you do only a few times in your lifetime. That’s why we want you to know that we value the confidence you have placed in our company and the Phelps Team.

If for any reason you have questions or concerns regarding your home, please contact our Owner Care Department by email at ownercare@phelpshomes.com or by dialing 905-945-5451. To ensure a quick and accurate response, please reference your community name and lot number.

Thank you for choosing Phelps Homes and we wish you all the best in your new home and community.

Follow along on your Customer Journey.

Preparing For Your New Home

Legacy on Central Ave

The Kingsway

Stepping Stones & Streamside

Emergency Services

Legacy on Central Ave

The Kingsway

Stepping Stones

Seasonal Checklists

Spring Checklist

Summer Checklist

Fall Checklist

Winter Checklist

Homeowner Resources

Moisture Control

Pre-Delivery Inspection

Smoke Detector Warranty

Seasonal Items

Additional Resources

Contact Information

Phelps Homes Head Office - Owner Care Department

166 Main Street West
Grimsby, ON
L3M 1S3                                                           

Phone: 905-945-5451
(press #1 for Owner Care Department)

Fax: 905-945-5504

Email: ownercare@phelpshomes.com


Service Request

For any service items that need to be addressed prior to scheduled warranty reports (i.e., 30 Day Report, Year End Report or Second- Year Reports), please contact Owner Care Department for assistance.



166 Main Street West,
Grimsby, ON L3M 1S3
Phone: 905-945-5451