phelps homes COVID-19 Protocols

Health & Safety

Health & Safety Protocols


The safety of our customers, homeowners, and staff is of the utmost concern. Review our Health & Safety Protocols and our most Frequently Asked Questions during COVID-19.

I'm thinking about purchasing a Phelps home.

I've purchased a home but haven't moved in yet.

I've moved into my new home, now what?


For additional resources from Tarion in regards to service, warranties, and conciliation processes during COVID-19, view their COVID-19 Pandemic Response: Information For Homeowners.


Contact Information

Phelps Homes Head Office - Owner Care Department

166 Main Street West
Grimsby, ON
L3M 1S3                                                           

Phone: 905-945-5451
(press #1 for Owner Care Department)

Fax: 905-945-5504



Service Request

For any service items that need to be addressed prior to scheduled warranty reports (i.e., 30 Day Report, Year End Report or Second- Year Reports), please contact Owner Care Department for assistance.



166 Main Street West,
Grimsby, ON L3M 1S3
Phone: 905-945-5451